Help with your move

Choose your service and enter your collection, delivery and item details. For services with online estimates, enter your email to reveal prices and compare dates. Furniture and house moves use driver offers: confirm your email, post your request and compare the prices drivers send. No password is needed to start. Specialist enquiries are reviewed before we confirm whether we can help and discuss a price.

When you enter your email in the quote form, we’ll send a private return link that lasts seven days. You can also save the details in your current browser tab for 24 hours, or use Save to my account. Online estimates use the current rates when you return. For furniture and house moves, drivers confirm prices and availability in their offers. Saving an estimate does not reserve a driver or confirm a booking.

Storage, international removals, car and motorcycle transport, and piano moving start with an enquiry. The team reviews your requirements before confirming availability and pricing. Sending an enquiry does not create a booking.

Post your job and compare the bids drivers send, including the price, rating and completed-job count shown on your job page. Read the driver's message and check that the offer covers your requirements before accepting. Contact the team if anything is unclear.

Select the help you need when creating a job. Packing, furniture assembly or disassembly, and extra helpers are requests for the driver to confirm. They are not included in the estimate; agree availability and any additional cost before booking.

Open your job and select the booking-change link to send a request for admin review. Your existing booking remains in place until a change is confirmed. Sending a request does not automatically cancel a job, change its date or process a refund.

Before a driver is accepted, edit the job details in your account. Changes to the route, items or dates withdraw existing bids so drivers can quote again. After booking, send a change request for review. Your booking stays unchanged until the request is confirmed.

The calendar lets you choose your preferred moving day. Services with online estimates also show prices by date. Selecting or saving a date does not reserve a van. A suitable driver must accept the job and confirm the arrangements before the move goes ahead.

Check that every item is on your list and measure bulky furniture against doorways, stairs and lifts. Have everything packed and ready as agreed with your driver. Make sure someone can give access at both addresses and explain where the van can load and unload.

Include stairs, lift limits, narrow entrances and parking restrictions in your job details. Tell your driver if these arrangements change. If an item may need dismantling, request this before the move and agree the work and any cost with the driver.

Message your driver through your job as soon as you know. Explain the delay and when you expect access to be available. Agree what happens next, including any waiting arrangements, and contact support if you need help. Waiting time is not automatically included in your estimate.

Open your booked job and choose Track delivery or Track live. The map uses location updates shared by your driver. If updates stop, it shows the last known location and removes the arrival estimate. Message your driver if you need an update; the map does not guarantee an arrival time.

Once your job has a booking, open it and choose Message your driver. Keep changes to access, handover details and timing in that conversation. If you need to cancel or reschedule, also send a booking-change request so the team can review it.

Open your completed job in the dashboard. If you have not already reviewed it, you will see the review form for your driver. Describe your own experience with the collection, communication and delivery. For help resolving a problem, contact support as well.

Payments are handled through Stripe. Review the confirmed total and job arrangements before paying. Contact support if you need help with a payment or a refund request; a refund is not automatically processed when you send a booking-change request.

Use the job's messaging conversation to discuss the issue with your driver, or contact support with your job reference and the details of the problem.

Driver registration includes licence, insurance and identity documents for review. You can also inspect the rating and completed-job count shown with a driver's bid.

Sign up as a driver and complete the document and account setup. Once approved, you can browse available jobs and submit bids.

PayAVan supports UK delivery and removal enquiries, from local trips to longer-distance routes. Availability depends on a suitable driver accepting your job. International moves use the specialist enquiry service.